Call Centre Suite
Identify the core skills needed from candidates to work in a call or contact centre environment through effective audio-based assessments.
The Call Centre Suite is an audio-based assessment that provides organisations with a means of assessing the key skills and competencies essential for achieving success in a demanding call centre environment, namely:
- Speed
- Accuracy
- Concentration
- Listening skills.
Questions are randomised from a large and diverse pool of questions to ensure an accurate assessment of each candidate’s skills. The Call Centre Suite consists of three tests:
- Standard data Entry
- Advanced Data Entry
- Town Name test
Enquire About This Product:
To speak to an advisor about 'Call Centre' please call 0845 434 8959 or complete the enquiry form:
