Case Studies

 

GoResponse

A two-second slip of concentration can prove expensive. In the case of telephone answering service and outsourced call centre provider GoResponse, it can take 45 minutes to fix the mistake if a telephone operator writes a phone number down incorrectly. GoResponse would have to find out who took the call, replay the recording, record the right number and deliver the right number to the client. On top of that, there would be time spent making sure the mistake doesn’t happen again and reassuring the client.

 

Southern Housing Group

One of the largest providers of rented accommodation in South East England, Southern Housing Group is a registered social landlord that provides properties for rent, leasehold and low-cost home ownership in London, Essex, Kent, Surrey, Berkshire, Sussex, Hampshire – and the Isle of Wight.

 

Premiere Employment

Premiere Employment is one of the country’s leading recruitment agencies. It helps companies hire high quality temporary and permanent staff, and has built an enviable reputation thanks to its dedication, professional service and reliability. Premiere’s clients are from the commercial, industrial, and catering sectors, with specialist divisions covering engineering and occupational health. It also has a number of specialist driving hubs that place HGV drivers.

 

Campaign for Learning

With over seven million adults in the UK identified as having poor literacy and numeracy levels, promoting the benefits of life long learning has never been so important. The charity Campaign for Learning is dedicated to doing just that. Originally launched in 1997, it aims to stimulate learning that will sustain people for life.

 

Personnel & Care Bank

After nearly twenty years in the business, independent recruitment agency Personnel & Care Bank is proud of the long-standing relationships it has with its clients, many of whom consider the agency to be trusted partners as well as providers. PCB is also proud of the loyalty it generates from its candidates, who refer to their colleagues and continue to return even after many years for help again.

 

Preston College

Preston College is the sixth largest FE College in the UK and is a dynamic part of its local community. It offers a huge number of courses ranging from A Levels and Modern Apprenticeships to degrees and vocational qualifications. Equally varied are the people studying there: sixth formers, undergraduates and adult learners all come together to form its student profile.

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